Since its inception in December 2020, Bay Smokes has rapidly grown, largely thanks to our satisfied customers spreading the word. Our commitment lies in delivering top-quality cannabinoid products and ensuring our customers’ satisfaction. We recognize the significance of selecting products for your needs and preferences, and we’re here to guide you through our returns and exchanges policy.

PRODUCT SATISFACTION

For new customers, we recommend trialing our products with the smallest available quantity (usually 3.5 grams) when exploring a new strain or product. This allows you the opportunity to gauge the product effects and determine if a specific strain or product tier aligns with your expectations before making a more significant investment.

It’s important to remember that we cannot offer a money-back guarantee, as the effects of cannabinoid products can vary significantly among individuals. Our products are consumable goods, and for safety and compliance reasons, we cannot accept returns or offer refunds once a product has been opened or used.

RETURNS

We cannot accept any returns, nor can we give refunds after we have received payment for any items sold on this bulk.baysmokes.com website. Due to the nature of the product, it’s not possible for us to receive any material back from you. All sales are final.

With that being said, we want your business. We know that there are many potential suppliers for you to work with, but we know we are the best, and we can prove that to you every time you shop with us. 

If you have any problem with what you received, we are here to make sure that problem gets fixed asao. Please reach out to your sales rep or info@bulkbaysmokes.com if you need any assistance. 

DAMAGED OR INCORRECT PRODUCTS

If you receive a defective or damaged item, please forward a photo of the issue to info@bulkbaysmokes.com, including your order number, email address, and a brief description of the damage. Our team is committed to resolving these issues swiftly and efficiently by offering a replacement or refund for the impacted items. Ensuring your satisfaction and a favorable experience with our products and service is our ultimate goal at Bay Smokes.